Contact
CYDI is made by two people, so there is no support desk and no ticket system - just two addresses, both read by the people who make the game.
Support and feedback
support@playcydi.com - bugs, problems with a round or a room, ideas, shape suggestions, and anything about the Android app. This is the right address for almost everything.
Privacy requests
privacy@playcydi.com - questions about the privacy policy, and requests to access or delete data held about you.
- For Daily Challenge leaderboard data, include your Privacy Request ID. You will find it in the game under Settings, where it can be copied - it is the only thing that identifies your entries, because there is no account behind them.
- For a share link you want removed before it expires on its own, send the complete share URL. Share entries are not linked to you in any way, so the URL is the only way to find one. They expire automatically after 180 days.
Reporting a bug
Four things make a bug report actionable, and without them a problem in a drawing game is very hard to reproduce:
- The version. It is at the bottom of the Settings screen - please copy it exactly.
- Where you were playing. The website or the Android app, and which browser or phone.
- What you were doing. The mode and, if it matters, the shape - “the third shape in Nature” beats “a leaf”.
- What happened, and what you expected instead. A screenshot of the result screen says more than a description of it.
Please do not send passwords, payment details or identity documents. CYDI has no accounts and no payments, so nobody working on it will ever ask you for any of those.
Other places
Reviews and reports on the Google Play listing are read too, but a review is a poor place to debug something - email is faster and can actually be answered.